Frequently Asked Questions

⏱️ How long will it take for my order to ship, and when will I receive it?

The shipping time may vary depending on the brand. Orders typically ship within 1-2 business days and, on rare occasions, the same day. Shipments are usually delivered within 4-7 days. If the delivery time is longer, this information will be provided on the product page.

We GUARANTEE the fastest processing and shipping times in the industry, paired with the best customer service.

💳 Which payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay

🔂 What is your return policy?

We offer a 30-Day Money-Back Guarantee on all items. Please refer to our 30-Day Return Policy for more details!

❌ What is your cancellation policy?

You can cancel any order for a full refund before it has shipped. Contact us immediately at support@premiumbidet.com if you need to cancel. Once the order has shipped, it is subject to our 30-Day Return Policy.

⚠️ What should I do if my product is damaged?

Inspect the packaging upon delivery. If you notice any damage, note it when signing for delivery. If the item(s) arrive damaged, please send photos to support@premiumbidet.com, and we will process a replacement or compensation.

🥇 How do I place an order?

To place an order online, click “Add To Cart” and complete checkout. To place an order by phone, call us at (307) 224-7437. You will receive an immediate order confirmation.

🚚 How do I know when my order will ship?

After placing your order, you will receive a confirmation email. Once processed, a tracking number will be sent to you. If an item is out of stock, we will notify you within one business day.

📨 Will you send an order confirmation via email?

Yes, you will receive an order confirmation via email. Ensure your email is correct at checkout to receive it.

% Do you charge sales tax?

We are located in Wyoming and do not charge sales tax unless the order is shipped to Wyoming.

🔄 Can I change my order?

Yes, you can change your order before shipping by emailing us at support@premiumbidet.com. Any price differences will be adjusted accordingly.

If you need further assistance, feel free to contact us, call us at (307) 224-7437, or email us at support@premiumbidet.com.